In business to help your business

AGL’s commitment to you goes far beyond just supplying energy. Your dedicated Service Team is your direct point of contact for all matters and questions relating to your energy needs.

Based locally in Melbourne and Adelaide are 4 service teams, comprising over 60 Business Service Specialists who are committed to ensuring you enjoy the best of value, services and energy advice at all times. It’s all about smart solutions that make your life easier.

In addition, AGL has a team of 4 Specialists who are specifically trained on the needs and enquiry types of Procurement Australia members. Your expert team are highly experienced in handling complex business enquiries and are dedicated to responding to the needs of Procurement Australia members.

Click HERE for more information on our service promise.

AGL Procurement Australia Service Report 2016/17

Procurement Australia cases have declined Year on Year by 24%. 

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Annual Case Resolution times have improved Year on Year also. This is a significant achievement driven by a dedicated team effort towards understanding the issue at hand and resolving it in a timely manner.

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Monthly Case Resolution times show a continuous improvement trend Year on Year over a 12-month period showing improvement is not seasonal but sustainable.

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Connections / Disconnections, Billing, Metering and Data were the 3 categories with highest number of cases recorded in both FY16 and FY17. 

Completion of a connection/disconnection could vary between 20-60 days depending on the fuel and type of request. 

These timeframes include work to be actioned by the distribution company. 

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Looking for office space?

Space station offers private offices, meeting rooms and co-working spaces at reasonable prices and flexible lease terms

Space Station

Well appointed offices in Melbourne and Sydney, perfect for productivity
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Want to learn more about procurement?

Attend our events and briefing sessions and put yourself at the forefront of this ever-changing industry.


Our upskill program has plenty of courses to choose from, For more information about our upcoming workshops and briefings, click through to our Upskill website below.
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An event not to be missed

Attend our conference this year and put yourself at the forefront of this ever-changing industry

Conference 2021

Following our very successful, sold-out conference in August 2019 – we have started working hard to present another unforgettable event for our big 15 years. Avoid disappointment and book your tickets today
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Want to get a great Deal on white goods, appliances, computers and more?

check out our B2B store.

B2B Store

With a broad range of large everyday business items such as white goods, appliances and furniture and marked-down pricing on our purchase-direct online shop. Take a look today
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Get in touch, it's why we're here.


If you have a question, please call us and we’ll be happy to help. We’re available to assist you over the phone between the hours of 8.30am and 5.30pm Monday to Friday, or fill out our form below.

Call us: 1300 793 477

Visit the AGL Procurement Australia webpage: agl.com.au/ProcurementAustralia

We’re here to help, in any way we can.