While Bonza airlines headed into freefall, precluding its collapse, many travellers were left in limbo as it suspended all flights. In response to the abrupt shutdown, Virgin Australia and Qantas stepped in to assist affected passengers.
With flights suspended across airports nationwide, passengers found themselves stranded at various airports across Australia, including major hubs like Melbourne, the Sunshine Coast, and the Gold Coast, along with more regional destinations such as Launceston and Alice Springs.
Recognising the urgency of the situation, Virgin Australia quickly offered complimentary seats on their flights to stranded Bonza customers. Virgin Australia tweeted, “We will immediately support any passengers stranded mid-journey by offering complimentary seats on Virgin Australia-operated flights to the airport nearest to their final planned Bonza destination.”
Following suit, Qantas and Jetstar pledged to assist affected travellers with free flights wherever possible.
As the aftermath of Bonza's collapse ripples through the aviation sector, it prompts reflection on the significance of procurement decisions in shaping travel experiences, especially as it pertains to supplier reliability.
The swift response from Virgin Australia and Qantas, both suppliers through Procurement Australia, exemplifies their dedication to prioritising customer welfare and maintaining operational resilience amid disruptions. Next time you are planning an itinerary for your organisation, be sure to check out Not-for-profit solutions on Procurement Australia’s Airline Deals. We have negotiated the best airfare from major carriers, including Qantas, Virgin Australia, Singapore Airlines, Qatar Airways and British Airways. Additionally, when you procure through us, we offer 24/7 support from anywhere in the world if things go awry.