We know you can’t always manage, book or view your business travel services and plans from your desk. That is why we believe it is crucial to develop technology that enhances your traveller experience on-the-go. And that’s why FCM created Sam:], their friendly travel-intelligent mobile app “chatbot” combined with the expertise of your FCM consultant.
‘Smart Assistant for Mobile’ or Sam for short is an industry-first. The mobile app is a travel assistant in your pocket, powered by artificial intelligence. Sam has proved a game-changer for clients and many have said it has “saved” them during a trip. It is simple and intuitive to use thanks to its chatbot-based interface making it just like using Facebook Messenger or WhatsApp.
Whether you are on the move or away on a business trip, you can be confident that Sam can handle everything from booking your flights, hotels or ground transport to updating you on the weather at your destination so you know what to pack. Sam also advises you on your exact departure gate, flight time changes or where to collect your bags plus suggests restaurants to visit, alerts you about traffic delays and connects you to a live text or phone chat with a consultant if you need or want it.
Created by the innovative FCM Lab to be friendly and personal, it has been based on real-life FCM travel consultants and was designed to solve common problems identified by extensive research among travellers and clients just like you.
** FCM customers can get the enhanced version with advanced features such as automatically synced travel plans, live chat with travel consultants, integrated expense, duty of care features and much, much more
Alternatively, talk to Procurement Australasia for all your travel needs including access to discounted fares on airfare, accommodation and car hire.